bobolive Privacy Policy

Introduction

bobolive ("we", "our platform") is committed to protecting the privacy and security of the personal information of all players who use our services. This Privacy Policy is an official document that describes our practices regarding the collection, use, storage, disclosure and protection of your personal data.

By registering an account or using the bobolive website, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team for assistance.

This platform operates under international licensing and complies with data protection standards set by the relevant regulatory bodies. This policy applies to all players who access bobolive through a web browser or any other device.

Information We Collect

bobolive collects various categories of information from players to enable us to provide a safe, fair and efficient service. This information is divided into two main categories:

Information You Provide Directly

During the registration process and when using the platform, you may provide us with the following information:

• Full name as shown on your MyKad or valid identity document
• Identity card number (MyKad) or passport number for identity verification purposes
• Date of birth to confirm you meet the minimum age requirement of 21 years
• An active email address for official account communications
• Mobile phone number for two-factor verification and transaction notifications
• E-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account details for deposit and withdrawal purposes
• Any other information you voluntarily provide when contacting our customer support

Information Collected Automatically

When you use our platform, our systems automatically record certain technical information:

• IP address and general geographic location (country or state)
• Web browser type and operating system of your device
• Game session records, including games played, bet amounts and outcomes
• Deposit and withdrawal transaction history
• Cookies and session data to identify returning visitors
• Access logs and account activity records for security purposes

Purpose of Data Use

bobolive uses the information collected solely for legitimate purposes related to the operation of the platform. We do not use your data for any purpose beyond the scope described below:

• Verifying player identity and processing new account registrations
• Processing deposits, withdrawals and other financial transactions through supported payment methods including DuitNow, FPX, USDT and others
• Administering and maintaining player accounts including bonus management, VIP programmes and game history
• Verifying compliance with age eligibility requirements and licensing conditions
• Providing effective customer support when you contact us
• Detecting and preventing fraud, money laundering and other unlawful activities
• Complying with legal obligations under our international licensing
• Analysing usage patterns on an aggregate basis for service improvement purposes
• Sending important notifications about your account, promotions (with your consent) and platform updates

bobolive does not use your personal information to make automated decisions that significantly affect you without human involvement. Any action based on data analysis is subject to manual review by our team.

Disclosure to Third Parties

bobolive does not sell or trade your personal information to third parties. However, there are certain situations where we may need to share your information:

Approved Service Providers

We work with third-party service providers that help us operate the platform, including payment processors for transactions through methods such as Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency (USDT, BTC, ETH), game solution providers, and cybersecurity services. All such providers are bound by strict confidentiality agreements.

Legal and Regulatory Requirements

bobolive may disclose player information when required by law, court order or a regulatory body. This includes investigations related to anti-money laundering or identity verification required by the relevant authorities.

Business Transfers

In the event of a merger, acquisition or sale of assets, player information may be transferred as part of those business assets. Players will be notified in advance by email before any such transfer takes place.

Data Security

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• SSL/TLS data encryption for all communications between your browser and bobolive servers
• Two-factor authentication (2FA) available for all player accounts
• 24/7 security monitoring by our cybersecurity team
• Role-based access control — only staff who require access to specific data are permitted to do so
• Regular security audits by independent third parties
• Clear incident response procedures in the event of a data security breach
• Password storage using secure hashing algorithms — we do not store passwords in plain text format

Although we take all reasonable steps to protect your data, no system is entirely free from risk. We encourage you to also take steps to keep your account secure by using a strong password and not sharing your login details with anyone.

Cookies and Tracking Technologies

bobolive uses cookies and similar tracking technologies to improve your experience on our platform. There are several types of cookies we use:

Essential Cookies

These cookies are required for the basic operation of our website. They allow you to log in to your account, save game sessions and navigate the platform smoothly. These cookies cannot be disabled.

Performance and Analytics Cookies

We use these cookies to understand how players use our platform on an aggregate and anonymous basis. This information helps us improve the interface design and overall playing experience.

Functional Cookies

These cookies allow the platform to remember your preferences such as your selected language and display settings. They improve ease of use but do not track your activity across other websites.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.

Your Rights Regarding Personal Data

As a bobolive player, you have several rights regarding the personal information we hold about you. These rights are as follows:

To submit any request relating to the above rights, please contact our support team via live chat or email. We will process your request within a reasonable time and inform you of the outcome.

International Data Transfers

As bobolive operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In every such case, we ensure that:

• The receiving country or territory provides an equivalent or higher level of data protection
• Appropriate data transfer agreements have been put in place, such as internationally recognised Standard Contractual Clauses
• Overseas service providers involved comply with privacy policies as strict as our own
• Data transferred is limited to only what is necessary and nothing more

By using the bobolive platform, you acknowledge and agree to this data transfer as described in this section.

Data Retention

bobolive retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Once an account is closed, we will retain certain data for the period required to meet our legal and regulatory obligations.

Financial and transaction records are kept for the period specified by our international licence to meet anti-money laundering and audit requirements. Data that is no longer needed will be securely deleted or anonymised in accordance with our procedures.

If you wish to close your account and request deletion of your data, please contact our customer support. Requests will be processed subject to retention requirements mandated by law.

Links to Other Sites

The bobolive platform may contain links to third-party websites or services. These links are provided solely for your reference and convenience. bobolive is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit. The inclusion of any link to an external site does not mean we endorse or support the content, products or services offered by that site.

Amendments to This Privacy Policy

bobolive reserves the right to update or amend this Privacy Policy at any time. Any amendment will take effect immediately upon being posted on this website. For material amendments, we will provide reasonable notice via email or in-platform notification at least seven days before the amendment takes effect.

Continued use of the bobolive platform after the effective date of any amendment will be considered your acceptance of the amended Privacy Policy. If you do not agree with the amendment, you should stop using the platform and contact us to close your account.

We recommend you review this page periodically to ensure you are always aware of the latest version of our Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding how bobolive handles your personal information, or if you wish to exercise any of your rights as stated in Section 07, please contact our support team:

• Via 24/7 live chat available directly on the bobolive platform
• Via email at [email protected]

Our support operates around the clock in Malay and English. We will respond to every privacy-related enquiry professionally and within a reasonable time.